Refund Policy

Zalane Refund & Returns Policy

We hope you and your little explorer love your Zalane purchase. However, if something isn’t quite right, we’re here to help.

Return Timeframe

You may request a return within 14 days of receiving your order.

Return Conditions

To qualify for a return, your item must:

• Be unused, unassembled, and in original condition
• Include all original packaging, tags, and components
• Be accompanied by your order confirmation or proof of purchase

Return Process

To lodge a return request, please email info@zalane.com.au with your order details and reason for return.
Once approved, we’ll send return instructions including the return address.

Please note:

• All return shipping costs are the responsibility of the customer
• Returns sent without approval will not be accepted
• We recommend using a tracked service to ensure safe delivery
• Returns should be posted to:

Zalane Returns
c/o 2/133 North Rd
Warragul VIC 3820
Australia

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you’ve received the wrong item, please contact us right away. We’ll make it right as quickly as possible.

Items That Can’t Be Returned

We do not accept returns on:

• Sale items
• Gift cards

Need to Exchange?

The quickest way to exchange is to return your original item and place a new order after your return is accepted.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to process the transaction.

If you haven’t received your refund after 15 business days, contact us at info@zalane.com.au and we’ll be happy to assist.