Lyla Balance Bike

Q. What is the size of this balance bike?
A. The Zalane balance bike is considered a 12-inch model with a height-adjustable seat and handlebars designed to grow alongside your little one.

Q. How do I determine the perfect height for my child?
A. Your child’s knees should be slightly bent with both feet planted firmly on the ground, and their wrists should sit below shoulder height when holding the handlebars.

Q. What age is this bike suitable for?
A. Recommended age is 3+. Suitable for ages 2 to 5 years, depending on height, motor skills and confidence levels which is to be determined by a child's parent/guardian.

Q. Does it have a weight limit?
A. 25kg and under is recommended.

Q. How much does the bike weigh?
A. Each bike weighs just 4.5kg, making it lightweight and easy for little riders to handle (and for parents to carry).

Q. Is assembly required?
A. Yes, some light assembly is required. Clear, visual instructions and tools are included. Most parents find it takes around 5-10 minutes.

Q. Does it have a brake system?
A. No. Our balance bikes are designed to teach coordination and control through foot braking, preparing kids for a smooth transition to pedal bikes.

Q. Does the bike meet safety standards?
A. Absolutely. All Zalane products are CE Certified.

Q. What’s included with the bike?
A. A removable wicker basket with two cream leather straps, a matching bell, tools and an instruction manual.

Q. How do I care for the bike?
A. To maintain optimal condition, store indoors when not in use, wipe down after muddy rides, and check tyre pressure and fittings regularly. See instruction manual and packaging for further details.

Where we ship: Australia & New Zealand
Rates: Free shipping over $199 | $9.95 flat rate under $199
Processing time: 1–3 business days
Delivery: 3–7 business days (may vary by location & carrier)
Tracking: Provided via email once dispatched
Note: Please ensure your delivery address is correct as we can’t take responsibility for parcels lost due to incorrect details

Return window: 14 days from delivery
Conditions: Item must be unused, unassembled, in original packaging with tags and all its components.
Process: Email info@zalane.com.au with order details for approval & further instructions
Costs: Customer covers return shipping; tracked service is recommended
Exclusions: Sale items & gift cards cannot be returned
Damaged/incorrect orders: Contact us immediately and we’ll resolve it as soon as possible.
Refunds: Processed to the original payment method within ~10 business days after inspection.

Zalane warrants its balance bikes and components to be free from defects in material and workmanship. 

Warranty Periods: 

• Frames and Forks - 3 years from the date of purchase
• Other components - 1 year from the date of purchase

Exclusions: 

• Normal wear and tear
• Tyres and tubes
• Damage or failure due to accidents, misuse, neglect, improper assembly, or maintenance
• Use in competitive events, racing, or with motors/power-driven vehicles

This warranty applies to the original owner only. For all claims, please contacts us via email at info@zalane.com.au.

Note: Please retain instruction manual and consult for further information.